Last Updated: July 8, 2025
Welcome to Genmi! These Terms of Service (“Terms”) govern your access to and use of the Genmi chatbot and related services provided by OAO Limited (“OAO,” “we,” “us,” or “our”). Genmi is an AI-powered chatbot service that allows users to interact and get information or assistance. By accessing or using Genmi (the “Service”), you agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not use the Service.
Please read these Terms carefully. They contain important information regarding your rights, obligations, and restrictions when using Genmi, including limitations of liability and disclaimers of warranty (see Section 8) and terms regarding payments (see Section 5). If you have any questions, contact us at legal@genmi.app.
1. Acceptance of Terms By accessing or using Genmi, you confirm that you can form a binding contract with OAO and that you accept these Terms. You also agree to our Privacy Policy, which describes how we collect and use your information. If you are using Genmi on behalf of an organization or company, you represent that you have the authority to bind that entity to these Terms (and “you” will refer to that entity).
You accept the Terms by actually using the Service. If you do not agree, you must not use Genmi.
2. Eligibility and Account Registration 2.1 Eligibility: You must be at least 18 years old to create an account or use Genmi without supervision. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian. OAO does not knowingly permit full use of Genmi by unsupervised minors. By using Genmi, you represent and warrant that you meet the age requirements and have the legal capacity to agree to these Terms. If you are under 18, your parent or guardian must read and accept these Terms on your behalf; in such a case, the adult will be responsible for all activities of the minor on the Service.
2.2 Google Login: To use Genmi, you must log in via a Google Account. You will be directed to sign in using Google’s OAuth service, which will authenticate you and link your Google profile to Genmi. By signing in with Google, you authorize us to access certain Google account information (such as your name and email) as described in our Privacy Policy. You are responsible for maintaining the security of your Google account and for any actions taken through Genmi when logged in with your Google credentials. Do not share your Google account or password with others, and ensure you restrict access to your device. We are not liable for any loss or damage arising from unauthorized use of your Google account due to your failure to safeguard it.
2.3 Account Information: You agree to provide accurate, current, and complete information during the login/registration process and to update such information to keep it accurate and current. If any of your information (such as your email) changes, please update it via your Google account as needed. We may use the contact information you provide (in particular, your email) to send you service-related notices as described in the Privacy Policy.
2.4 Account Responsibility: You are responsible for all activities that occur under your Genmi account. If you become aware of any unauthorized access or use of your account, or any other breach of security, you must notify us immediately at legal@genmi.app. While we may help in securing or resetting a compromised account, OAO is not liable for any loss you may incur due to someone else using your account (with or without your knowledge). You, however, could be held liable for losses incurred by OAO or others due to such unauthorized use.
3. User Conduct and Acceptable Use By using Genmi, you agree to adhere to the following rules of conduct. You must not:
3.1 Violate Laws or Rights: Use the Service in any way that violates any applicable law or regulation, or for any unlawful purpose. This includes, but is not limited to, not using Genmi to create, transmit, or store content that is fraudulent, defamatory, libelous, harassing, threatening, or that incites violence or illegal acts. You also agree not to use Genmi to violate the rights of others (such as privacy rights, publicity rights, or intellectual property rights).
3.2 Prohibited Content: Input, upload, transmit, or share any content through Genmi that is obscene, pornographic, sexually explicit (including any content involving minors, which is strictly forbidden), hateful, or otherwise objectionable. We do not allow content that promotes discrimination or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic. You also must not use Genmi to generate or disseminate spam, phishing messages, or malware.
3.3 Intellectual Property Infringement: Use the Service to upload or share content that you do not have rights to. You agree not to submit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party. You are solely responsible for the content you provide and you affirm that you either own that content or have permission from the rightful owner to share it. This includes refraining from asking Genmi to produce verbatim copyrighted text or other protected material unless it’s legally permissible (e.g., fair use quotations).
3.4 Service Integrity: Do not misuse Genmi’s platform or network. You agree not to:
3.5 Impersonation and Misrepresentation: You must not impersonate any person or entity or falsely state or misrepresent yourself (e.g., pretend to be a representative of OAO or Genmi when you are not). Similarly, do not imply that the content you generate via Genmi is endorsed or approved by OAO or any other entity if that’s not the case.
3.6 No Harmful Advice or Use: You acknowledge that Genmi is an AI chatbot and not a source of professional advice. You agree not to rely on it for medical, legal, financial, or other professional decisions. You also agree not to use Genmi to intentionally seek out illicit instructions or advice (for example, asking how to create harmful weapons or commit crimes). If the Service inadvertently provides information you find may be dangerous or sensitive, you will exercise your own judgment and not use that information in a harmful manner. OAO is not liable for actions you take in reliance on chatbot output (see Disclaimers below).
3.7 Image / Video Abuse: You may not use Genmi to generate or edit images or videos that
3.8 E‑mail Spam: Do not use Genmi’s e‑mail features to send unsolicited bulk messages or spam.
OAO reserves the right to monitor the use of the Service (in accordance with our Privacy Policy) to ensure compliance with these rules. We may remove or refuse to display any content (for example, if you share it in a community forum or similar, if that exists) that we deem to violate these Terms or applicable law. We may also suspend or terminate your access for any abusive conduct. You understand that any violation of the above could result in the termination of your right to use Genmi without notice (see Section 9).
4. User Content and License 4.1 Your Content: “User Content” means any text, images, files, or other materials that you upload, submit, or send through Genmi. This includes the queries and prompts you provide to the chatbot, as well as any files or data you might upload for analysis. You retain all ownership rights in the User Content that you create, subject to the rights you grant us below. We do not claim ownership over your User Content.
4.2 License to OAO: In order for us to operate the Service, you hereby grant OAO Limited a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, process, adapt, and display your User Content solely for the purpose of providing and improving the Service. This means, for example, that we have your permission to forward your queries to our language model (hosted by Google) to generate responses, to store your content in our databases, to display back to you the answers (which may incorporate your query text in the context), and to use your content to troubleshoot or enhance the algorithm’s performance. We will not use or share your User Content outside of operating Genmi and as described in our Privacy Policy. This license continues as long as your User Content is retained by us, but will terminate when we delete the content from our systems (according to our retention practices or pursuant to your deletion request).
4.3 AI-Generated Content: The Service generates responses and content using artificial intelligence (“AI Output”). Such AI Output is automatically generated based on your input and other context and is not pre-reviewed or verified by a human. You understand that:
4.4 Feedback: If you choose to provide suggestions, ideas, or feedback to us (for instance, reports of errors, proposed improvements, or other comments) (“Feedback”), you agree that we can use the Feedback in any way, for free, and without any obligation to you. Feedback is entirely voluntary, but we appreciate it as it helps us improve Genmi. We may implement and incorporate any Feedback you provide without any restriction or compensation to you.
5. Payments and Subscription Terms 5.1 Paid Features: While Genmi may offer free basic usage, certain features or usage tiers might require payment (for example, a premium subscription for expanded usage or priority access). If you choose to subscribe to a paid plan or make any purchase through the Service (“Paid Services”), you agree to the pricing, payment, and billing policies applicable to such fees, as posted or communicated to you. All fees are in Hong Kong Dollars (HKD) unless stated otherwise, and are exclusive of taxes (if any). You are responsible for paying any applicable taxes (e.g., VAT, sales tax) or duties imposed by taxing authorities on such fees.
5.2 Payment Processor: Our current payment processor is Stripe, Inc. (“Stripe”). All payments you make will be processed securely by Stripe, and are subject to Stripe’s Terms of Service and Privacy Policy. By providing a payment method and purchasing a Paid Service, you authorize us to charge via Stripe for all fees due (subscription fees, overage fees, or other one-time charges) in accordance with the applicable plan. We do not store your credit card details on our servers; those are handled by Stripe. We are not responsible for and disclaim liability for the security or performance of Stripe’s payment processing services, though we selected Stripe for its reputable and PCI-compliant service. If Stripe refuses or is unable to process your payment, we may suspend or cancel the provision of the Paid Service.
5.3 Billing Cycle and Auto-Renewal: If you sign up for a subscription, you will be billed in advance on a recurring, periodic basis (e.g., monthly or annually, depending on the plan). Auto-renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it or we cancel it. By subscribing, you authorize us (through Stripe) to charge your payment method at the start of each renewal term. We will inform you of the renewal in the plan details. You must cancel before the renewal date to avoid being charged for the next period.
5.4 Cancellation: You may cancel a subscription at any time via the account settings or by contacting us. If you cancel, you will typically continue to have access to the Paid Service until the end of your current paid term, and the subscription will not renew thereafter. We generally do not provide refunds or credits for partial subscription periods or unused features, except where required by law or at our sole discretion. For example, if you cancel mid-month, your cancellation might be effective at the next billing cycle with no pro-rated refund for the remaining days of the month.
5.5 Changes in Fees: Our fees are subject to change. If the price of your subscription changes, we will give you reasonable advance notice (for example, via email or a notification in the app) of the new rates and when they will apply. Fee changes will not affect the current billing period and will only take effect upon renewal. If you do not agree to a fee change, you must cancel the subscription before the new rate takes effect. Continuing to use the Paid Service after the price change constitutes your agreement to the new fees.
5.6 Promotions and Trials: We may offer free trials or promotional offers that provide access to Paid Services for a short period. If you sign up for a trial, and do not cancel before the trial ends, you may be charged at the end of the trial for the following billing period. Any promo offers will be subject to the specific terms of that offer.
5.7 Errors and Disputes: In the event we discover a billing error (for example, you were charged the wrong amount), we reserve the right to correct the error, either by issuing a refund or by adjusting the next charge. You agree to cooperate in good faith to resolve any payment disputes. If you believe there’s an error in billing, contact us promptly at billing@genmi.app so we can investigate. We may also instruct Stripe to correct any mistakes even after payment has been requested or received.
5.8 Refund Policy: Except as explicitly provided in these Terms or required by law, all payments are final and non-refundable. However, if you experience an issue with a Paid Service (e.g., inability to access what you paid for) please reach out and we will assess on a case-by-case basis. If a refund is granted, it will be via the original payment method when possible.
6. Intellectual Property Rights 6.1 OAO’s IP: The Service (including all content and materials created or provided by us on the Service, such as the software, design, text, graphics, logos, trademarks “Genmi” and associated logos, videos, and any machine learning models or prompt libraries, collectively, “Service Content”) is owned by or licensed to OAO Limited and is protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. OAO (and its licensors, where applicable) reserves all rights in and to the Service Content and the Service. These Terms and your use of Genmi do not grant you any ownership in or to any aspect of the Service Content. You are only permitted to use the Service Content as expressly authorized by us.
You may not use OAO’s trademarks, logos, or any brand elements without our prior written permission. “Genmi” and the Genmi logo are trademarks/service marks of OAO. All other trademarks mentioned in the Service (e.g., Google, Stripe, etc.) are property of their respective owners and are used for identification purposes only; their use does not imply endorsement of the Service.
6.2 License to Use the Service: Subject to your compliance with these Terms, OAO grants you a limited, non-exclusive, non-transferable, revocable license to access and use Genmi and the Service Content for your personal, non-commercial use (or internal business use, if you are an enterprise user authorized by us). This license is provided solely for you to utilize and enjoy the benefit of Genmi as intended by these Terms. You agree not to: copy, modify, create derivative works of, publicly display or perform, republish, or distribute any Service Content or software (except your own User Content or AI Output as permitted), without our prior written consent. You also shall not remove or obscure any copyright, trademark, or other proprietary notices on the Service Content.
If you want to use Genmi or any Service Content in a way not allowed by these Terms, you must first obtain our written permission. We reserve all rights not expressly granted to you.
6.3 Third-Party Content: The Service may present content, links or data from third parties (for example, snippets from web search results, or factual info drawn from external sources). All rights and responsibilities regarding third-party content remain with those third parties, and you should abide by any terms that the third-party content is provided under if you reuse it. Genmi might transform or present such content under fair use/fair dealing principles for your informational use. You agree not to misuse third-party content obtained via Genmi (for instance, do not republish large portions of copyrighted text that Genmi retrieved for you, without permission from the owner).
6.4 Notice and Takedown: If you believe that any content on the Service infringes your copyright or other IP rights, please notify us with specifics (you may send a notice to legal@genmi.app). We will investigate and, if appropriate, remove the infringing material in accordance with applicable IP laws. OAO respects intellectual property rights and expects users to do the same.
7. Disclaimer of Warranties Use at Your Own Risk: Genmi is provided “AS IS” and “AS AVAILABLE”. Your use of the Service is at your sole risk. To the fullest extent permitted by law, OAO disclaims all warranties, express or implied, in connection with the Service and your use thereof.
Specifically, OAO makes no warranties or representations that:
We disclaim any and all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Genmi is an experimental AI service; it is not tailored to any specific purpose you might have, and it should not be relied upon for decisions of importance. You assume all responsibility for any reliance on information obtained via Genmi.
No advice or information, whether oral or written, obtained from OAO or through Genmi, shall create any warranty not expressly stated in these Terms.
8. Limitation of Liability To the fullest extent permitted by applicable law, in no event shall OAO Limited or its directors, officers, employees, agents, partners, or licensors be liable to you for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, loss of data, loss of goodwill, or other intangible losses, arising out of or related to:
This limitation applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not OAO has been informed of the possibility of such damage.
Maximum Liability: In any case, OAO’s aggregate liability for all claims arising from or related to the Service or these Terms shall not exceed the greater of: (a) the total amount (if any) you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim; or (b) HKD $500 (or equivalent in local currency).
Exceptions: Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. To the extent that applicable law in a given jurisdiction does not allow the exclusion or limitation of certain damages, the limitations above may not apply to you. In such cases, OAO’s liability will be limited to the maximum extent permitted by law.
9. Indemnification You agree to indemnify, defend, and hold harmless OAO Limited and its affiliates, and each of their respective officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including reasonable attorney’s fees) arising from: (i) your use of and access to Genmi, including any data or content transmitted or received by you; (ii) your violation of any term of these Terms, including a breach of any of your representations or obligations under these Terms; (iii) your violation of any third-party right, including any intellectual property right or privacy right; (iv) any claim that your User Content (including content generated via your prompts) caused damage to a third party (for example, if you provided content that defames someone or infringes on someone’s copyright, and they bring a claim against us); or (v) your intentional misconduct or negligence in using the Service.
We reserve the right to handle our legal defense as we see fit, including choosing our counsel, in any indemnified matter; you agree to cooperate with us in asserting any available defenses.
10. Suspension and Termination 10.1 Termination by You: You are free to stop using Genmi at any time. You may delete your account (if an account exists beyond Google login) or simply cease using the Service. If you wish to permanently close your account and have your data deleted, please refer to the Privacy Policy for account deletion procedures.
10.2 Termination or Suspension by OAO: We reserve the right to suspend or terminate your access to the Service (in whole or in part) at any time, with or without notice, if:
We may also temporarily suspend the Service for technical maintenance or upgrades. In case of termination or suspension, we will attempt to notify you via the email associated with your account, but failure to do so does not affect our rights to enforce termination.
10.3 Effect of Termination: Upon termination of your access, whether terminated by you or by us, your right to use Genmi will immediately cease. If your account is terminated, you may lose access to any data associated with that account (except as required by law or as outlined in the Privacy Policy). We are not liable to you for any compensation, reimbursement, or damages in connection with any termination of Service or loss of content. However, Sections that by their nature should survive termination (such as intellectual property rights, disclaimers, limitations of liability, and indemnification) will survive.
If we terminate your account for violation of these Terms, you are prohibited from creating a new account or accessing Genmi without our prior written consent.
11. Governing Law and Dispute Resolution 11.1 Governing Law: These Terms and any dispute arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”), without regard to its conflict of laws principles. If you are using the Service from outside Hong Kong, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
11.2 Jurisdiction: You and OAO agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or your use of Genmi. You and OAO submit to the personal jurisdiction of the Hong Kong courts for the purpose of litigating all such disputes. Notwithstanding this, OAO may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
11.3 Alternative Dispute Resolution (if applicable): At our sole discretion, we may require you to first attempt to resolve any dispute with us informally. In such case, you would agree to contact us and provide a brief written description of the dispute and your contact information, and allow us 30 days to resolve the dispute to your satisfaction. If the dispute is not resolved through informal negotiation, then either party may resort to formal legal proceedings as described above. (This section is not a formal arbitration clause, but an encouragement to resolve issues amicably first.)
12. Changes to the Terms OAO may modify these Terms from time to time. If we do so, we will provide notice of the changes, such as by posting the updated Terms on our website and updating the “Last Updated” date, and/or by sending you an email or notification. It is important that you review the Terms whenever we update them, before you continue to use Genmi.
If you continue to use the Service after the new Terms take effect, you will be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using Genmi and (if applicable) cancel any accounts or subscriptions you have. Changes to the Terms will not apply retroactively; they will only apply from the effective date forward. For any material changes (for example, a significant change to dispute resolution provisions or user obligations), we will endeavor to give more prominent notice or a longer lead time before the changes take effect.
13. Miscellaneous 13.1 Entire Agreement: These Terms (together with the Privacy Policy and any additional guidelines or terms provided for specific features of the Service) constitute the entire agreement between you and OAO regarding the use of Genmi, and supersede any prior agreements between us on the subject matter. Any additional or different terms you may propose (for example in a purchase order or communication) are hereby rejected and will not become part of the agreement unless expressly agreed in writing by OAO.
13.2 Waiver and Severability: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of OAO. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.
13.3 Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. Any attempt by you to assign without consent will be null. OAO may freely assign or transfer these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.
13.4 No Third-Party Beneficiaries: These Terms do not and are not intended to confer any rights or remedies upon any person other than you and OAO. No other person shall have any right to enforce any of the terms herein.
13.5 Relationship of Parties: You and OAO are independent contractors. These Terms do not create any joint venture, partnership, employment, or agency relationship between us. You do not have any authority of any kind to bind OAO in any respect.
13.6 Force Majeure: OAO shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, such as natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. We will endeavor to give notice if such an event occurs and affects our ability to provide the Service.
13.7 Language: These Terms are provided in the English language. If we provide a translation of the English version of these Terms, the English version will prevail in case of conflict (unless prohibited by local law in your jurisdiction).
13.8 Contact Information: If you have any questions about these Terms or wish to contact us for any reason related to the Service, please email us at legal@genmi.app or write to: UNIT 632, BUILDING 19W NO. 19 SCIENCE, PARK WEST AVENUE, HONG KONG SCIENCE, PARK PAK SHEK KOK, N.T HONG KONG.
By using Genmi, you acknowledge that you have read, understood, and agree to all of the above terms and conditions. Thank you for using Genmi, and we hope you find the Service useful and enjoyable!